General terms and conditions of sale.

These T&Cs, specific to online orders, are applicable to the Order placed via the Website by the Customer.
The CosyFox website is published by AMX - CosyFox Marketplace, a simplified joint-stock company located at 3 rue de Genève, 69 006 Lyon - France and registered with the Paris Trade and Companies Register under number 933 652 265.

In order to improve quality, we reserve the right to change the technical characteristics of our products at any time and without prior notice.
The sketches, photos and illustrations appearing on our website or any other communication medium are given for information purposes only and can in no way be considered as contractual.

General provisions.
The orders submitted to us and the contracts we process are subject, without exception, to the following terms and conditions which supersede all clauses contained in any documents issued by our customers and contractors.
Consequently, no other condition may, in the absence of formal written acceptance on our part, destroy the effect of these general terms and conditions.

Terms and Conditions.
The products and services offered by the site are presented by our authorized distribution centers and service providers in the store network.
The trademark license of this site is based on a quality charter, services, and a selection of licensees, technical and competent professionals, promoting premium products and the Enseigne. The customer has a large choice of major brands where you are sure to find what you are looking for.

The conditions set out below govern the relations between the Distributor, and on the other hand any person or company "named the Customer" wishing or having made a purchase or using products offered and supplied by the distribution network of the brands and products offered on the store.

« Customer " means Buyer or User, Private or Professional.
The Client defined above accepts these General Terms and Conditions of Sale (T&C. Version V09012024).
The essential characteristics of the products and services offered for sale are presented by the Distributor, and any other official website of the Distributor's brands, and/or on our documentation.
These conditions are applicable to all countries to which the Official Distributors are likely to make sales and deliveries.
- Orders, Prices and Conditions
- Shipping Times and Conditions
- Return guarantee and exceptions
- Goods receipt
- General conditions for the application of the Warranty
-Responsibility
- Payment Methods
- Data Privacy
- Trademarks, Protocols and Industrial Property Protection
- Attribution of Competence
- Buyer's acceptance

Orders, Prices, Conditions and Conclusion of the Contract of Sale.
Any order can be registered by email, internet form, but also sent by fax, post or telephone. It is considered valid and accepted by the Distributor insofar as:
- its sender is clearly identified,
- its payment can be considered as acquired and not contestable.
- it complies with the conditions set out below.
- with each order, the Client validates the General Terms and Conditions of Sale and confirms the Conclusion of the Sales Contract with the Distributor.

Period of validity of offers for sale.
All products presented on this site and our catalogs are in limited quantities. The products are offered for sale while stocks last. For products that are not in stock, the Customer may be informed whether or not it will be renewed. In the event of an unavailable product being ordered, the customer will be informed via their customer account available on the site and/or by e-mail as soon as possible.
Unless otherwise specified, our product and service offerings are valid (while stocks last) until the end of the current calendar quarter.

Prices and descriptions, when they are an integral part of a pre-established Order Form registered by us, are formally binding on the contracting parties.
The products offered for sale by the Distributor are intended for private and professional customers.
Apart from this Order Form, and for any order placed otherwise, the terms and conditions of price, deadlines and descriptions may only be those set out on an Acknowledgement of Receipt sent to the Client by the Distributor or on any offer or quotation drawn up in parallel and mentioning the said conditions.

Payment terms: except in exceptional cases and stipulated otherwise with prior written acceptance by the Distributor, the terms of payment are as follows:
- For all new Professional customers, payment on order by proforma invoice is required for the first order,
- For subsequent orders, 30% deposit on order and the balance before ex-works (50% deposit for export orders),
- For all deliveries of special models and exclusive novelties, payments will be made at the time of ordering.
Other conditions may be possible depending on the agreements of our credit insurance.

Prices mentioned in our shop are calculated including VAT: Value Added Tax included depending on the country of delivery. Prices are usually quoted according to the currency of the country of delivery.
They are subject to change due to changing standards and products.
Validity of our prices. In accordance with the rules of the Consumer Code, the date of validity of our tariff is indicated on the general tariff in force.
The prices charged are those applied at the time of the order, within the limit of available stocks and subject to typographical errors or changes in the VAT rate in force. Any change in this rate would then be immediately reflected in the selling prices.
For certain destinations, and depending on the legislation in force in the delivery area, customs fees and duties and taxes may be claimed by the Customer from the Customer, as well as a weight-volume surcharge depending on the delivery area.

Order.
If the customer wishes to place an order, he or she must first identify himself. To this end, they will fill in, according to the information provided to them online, a form made available to them in which they will include the information necessary for their identification and in particular their surname, first name, telephone number, postal and email address and billing and delivery address. Additional information may be requested afterwards to ensure the quality and safety of the delivery.
No unilateral cancellation of an order by a professional will be accepted without the agreement of the Distributor, If, despite everything, the buyer cancels his order, the taking into account of the cancellation will give rise to an indemnity set on the amount of the order including tax and the acquisition of the deposits paid.
Once the order has been accepted by both parties, the deposits paid cannot be relocated unless it is materially impossible for the Manufacturer to make the product available.
However, the deposit cannot be refunded, and the order cannot be cancelled, if the delay in delivery is due to a case of force majeure.
A case of force majeure is any event beyond the control of the Manufacturer and hindering its normal operation, in particular total or partial strikes hindering the smooth running of the company or that of one of its service providers, as well as the interruption of the supply of energy.
In any event, delivery on time can only take place if the buyer is up to date with its obligations towards the seller, whatever the cause.
Any private purchaser who cancels their order before the product is shipped will be subject to a refund of the sums paid within 14 working days after receipt of the customer's confirmed refund request.
Any professional or private buyer undertakes to read and comply with the installation, use and maintenance instructions (provided in each device).

Late payment.
If the customer is a professional: pursuant to the Commercial Code, late payment penalties are payable on the day following the payment date shown on the invoice in cases where the sums due are paid after this date. The rate of these penalties is three times the legal interest rate.

Shipping conditions.
The delivery and receipt of your products are the last steps that close your order. Delivery is triggered only when all items in your order have been received and checked by our logistics department.
And so that you can enjoy your purchases in the best conditions, several delivery methods have been set up.
Thanks to our network of specialized carriers, we offer you a tailor-made delivery in an optimized time, depending on the place of delivery and the nature of the parts ordered. After receiving your order, our logistics department delivers the carrier who undertakes by contract to deliver the order to the address provided as soon as possible. You can track the progress of the order on "your customer account". You can also track the progress of your order by email or by clicking on the "Contact Us" section.
- STANDARD Delivery:
Walk-in delivery to the doorstep/foot of the building.
Delivery can be made on Saturdays.
Please note that the carrier does not make appointments for this type of delivery.
In case of absence at the time of delivery:
Either a notice of passage is left for you so that you can contact the carrier and arrange an appointment.
Either your parcel is dropped off at a post office or parcel relay near you.
- PREMIUM delivery:
You will be contacted within a few days by the carrier to arrange an appointment - 3-hour time slot for delivery - according to your availability.
You will be delivered by the carrier within 48 working hours after making an appointment by phone. Your order is delivered to you at the foot of the building or at the doorstep for houses (if accessible with a pallet truck).
- SPECIFIC DELIVERY:
Delivery of large, bulky or custom-made items:
In the case of an order with large, custom-made or bulky items, delivery times are likely to be extended. We will wait for the availability of your goods and the requirements of the logistics department before sending your order. You can track your order at any time in your customer account. Our Customer Service is of course at your disposal for any further information.

In case of absence during the delivery, a notice of passage is left for you so that you can contact the carrier and arrange an appointment. You may then be charged a 2nd presentation fee.
Regardless of the shipping method chosen, we will provide you with a link as soon as possible that will allow you to track the delivery of your package online.
Shipping costs include packaging, handling and transport costs. They can contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot combine two separate orders and you will have to pay the shipping costs for each of them.
Packages are oversized and protected.
- Tailor-made delivery anywhere in the world,

The delivery time will be indicated to the Client during the preparation of the Order.
We deliver on average within 15 working days for standard items (average calculated on the last deliveries of the network). Large items (bulky, heavy), complex compositions, or requiring adapted settings or design require additional time.
In the event of a delivery time exceeding thirty (30) working days from the validation of the order for the Product, the Client will be notified and the delivery time will be indicated with justification.
Delivery times are always given as an indication and cannot be committed to us. We do not accept any late payment penalties. Our goods are subject to all precautions during packaging and travel at the risk and peril of the recipient even when they are sent free of charge. The buyer undertakes to release the carrier only after ensuring that the goods are complete and in perfect condition. In the event of damage, damage or shortages noted on receipt of the goods by the buyer, the latter shall comply with the law, in particular the provisions of articles 105 et seq. of the Commercial Code.

Refund conditions following the customer's request: The distributor undertakes to offer a similar or superior product as a replacement. In the event of the customer's refusal of the arranged delivery time or the substitute product, the distributor undertakes to provide a credit note for the corresponding amount, or to refund the sums paid within 14 days of receipt of the customer's confirmed refund request.
b) In the case of items ordered together but with different lead times, the shipment is considered to be consolidated as soon as the different items are available in the Distributor's warehouse. Partial delivery is possible at the express request of the Customer, who is responsible for accepting the shipment postage due.
c) For products not available in stock, delivery times run from the receipt of payment, unless otherwise agreed.
d) The customer must check the good condition of the packages and goods at the time of delivery and, in the event of damage or missing products, specify their reservations on the delivery note and confirm them, within three days of delivery, by post and e-mail to the Distributor and by registered letter with acknowledgement addressed to the carrier itself.
By signing the delivery note, the customer accepts the products delivered as is and therefore no claim relating to damage suffered during transport will be accepted.
It is the responsibility of the customer to carry out all checks and reservations on the arrival of the equipment and to exercise, if necessary, all recourse against the carrier.
Upon receipt of the goods, the customer must immediately check their condition and compliance with the contract. Any complaints relating to a defect in the goods delivered, an inaccuracy in the quantities or an erroneous reference to the order confirmed by the Distributor, must be made in writing within two days of receipt of the goods, failing which the right to claim shall cease to be acquired: See below for the conditions indicated in the article: Receipt of goods.
The Distributor may not be required to compensate or cancel an order following the impossibility of using the purchased product for reasons of incompatibility with the equipment already owned by the customer. 

Goods Receipt
The receipt of the package must be made by the person who placed the order or his spouse, in case of receipt by a third party (neighbor, concierge...) he is responsible for the control and as such you must ask him to check the goods received according to the procedure described below.
The customer must imperatively check his package and issue a precise reservation in the event of a shock to the package so that the distributor can then turn to the carrier for compensation.
In the event of an anomaly (damaged packaging, missing, damaged or broken products).
You must refuse delivery if the package is damaged. You must unpack the package in the presence of the delivery person, if the goods are damaged or missing, you must refuse the delivery and if necessary issue precise and characterized written reservations on the carrier's delivery note. You must describe precisely on the delivery note the condition of the package justifying the refusal and have these reservations co-signed by the carrier.
You must then notify us by e-mail with photos as soon as possible and then send a registered letter with acknowledgement of receipt to the carrier who delivered to you, taking up the reserves within 48 hours of delivery. You should also send a copy of this letter through our contact form, adding your comments.
The mention subject to unpacking has no legal value and does not allow you to take action against the carrier. If the delivery person refuses to wait for the contents of the packages to be checked, note this on the Delivery Note.
Goods accepted without reservation by the recipient at the time of delivery and in the absence of a letter of complaint sent to the carrier in Acknowledgement of Receipt and in copy within 48 hours, are deemed to have arrived in good condition and in their entirety (number of pieces, identity in relation to the order, etc.).
If no reservation is made, it will then be impossible for the Distributor to take action against its service providers, which will imply a new invoicing of the products if the customer wishes to receive his items again.
The logistics department can make partial deliveries, you can receive for an order one or more packages that can come from different places, in any case you only pay once the shipping costs even in case of multiple deliveries.
For the delivery of large furniture, shelters, garages, large saunas, swimming pools... Access to your property must be possible with a semi-trailer. You should therefore check with your town hall before ordering whether 19-tonne trucks have access to the delivery address. Otherwise, we will be obliged to charge you the additional amount incurred to finalize the delivery.
In the event of force majeure or an event beyond its control, the distributor is released from any liability in the delivery.

Right of withdrawal, return.
In accordance with the provisions of Article L.221-18 of the French Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal.
You must contact us before any return for the delivery address. Our after-sales service will send you a return procedure. 
If, without having to justify the reason, and if the Client is a private individual, if he is not satisfied with the goods received, he has a period of 14 clear days to exercise his right of withdrawal and return the goods. In this case, the Distributor will reimburse the customer for the goods purchased (except for exceptions and return costs which are the responsibility of the customer).

In the event of exercising the right of withdrawal, the distributor will make its best efforts, after receipt and verification of the product, to proceed with the refund, which will be made within 14 working days of receipt of the goods on the dock and their inspection. Returned products travel at the customer's own risk. Therefore, it is the customer's responsibility to keep all evidence of this return.
Your request for withdrawal can be sent via the Withdrawal form provided or by any other unambiguous means of declaration, expressing your wish to exercise your right of withdrawal (by email or post for example, by mentioning your order number and your surname, first name, address, telephone and email address). An acknowledgement of receipt will be provided to you by e-mail upon receipt of your request. A return agreement will then be sent to you as soon as possible by e-mail, to be attached with the returned product(s) (in each of the returned packages).
The products must be returned to the return address indicated on the return slip provided by the customer service according to the Customer's country of delivery.
The refund will only be made insofar as the equipment has not been dismantled, unpacked for a comfort and design type product or to be assembled, installed and/or misused, or undergone the slightest alteration. Products must be returned in new condition, ununpacked, unused, unsoiled and in PERFECT RESALABLE CONDITION, with all accessories. Under no circumstances should the product bear any trace of use.
Please note that if the products have not been returned in their original condition, we reserve the right to refuse the refund, in part, or in full.
Please note: any item that is used, incomplete or damaged by the purchaser will not be exchanged or refunded. If a "technical" product has been used and put into operation (robots, pump,...), we reserve the right to apply a discount of 15% or more if the return is accepted by the distributor because the product is no longer worth new (second-hand product).
Any cancellation of an order, for whatever reason, and accepted by the Distributor will give the right to a refund of the sums received deducted from the sums invoiced in return for the damage and costs caused by this cancellation. No compensation for this cancellation can be claimed.

Restrictions on the right of withdrawal: However, in accordance with the European directive of 20 May 1997, this withdrawal clause does not apply in the case of the sale of goods "made according to the consumer's specifications or clearly personalised". This is why special orders (custom-made) cannot be cancelled, returned or exchanged.
Some purchases are also not affected by the right of withdrawal, which does not apply to purchases and exceptions indicated below:
- The provision of services that are fully performed before the end of the withdrawal period and whose performance has begun after the consumer's express prior consent and express waiver of their right of withdrawal.
- Goods or services whose price depends on fluctuations in financial market rates, which may occur during the withdrawal period.
- Goods made to your request or clearly customised, the manufacture of which requires special adaptations to meet very specific technical and aesthetic requirements (furniture, swimming pools, garden and pool sheds, verandas, pergolas, custom-made fireplaces). The choice of options (colour, finish, etc.) from the ranges of standard elements offered.
- Generally, any order for products made to measure (sofas to compose, fireplaces with coverings, decoration and designer furniture, etc.), or integrated into specific packaging (not repackable without professional tools), or personalized, cannot be cancelled and refunded.
- Goods that are deteriorating or perishable quickly, except food products with a minimum durability date.
- The supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items.
- Food and gastronomic products, wines, spirits, champagne and chocolates (specific packaging, consumables,...).
- Force majeure or exceptional events resulting from external conditions beyond the control of the distributor (natural disaster, epidemic, pandemic, strikes, lockouts, etc.) that require adaptation to the contexts thus updated (extension of deadlines, etc.).
For any request for a refund of the items concerned by the exceptions, an agreement will be systematically proposed with the possibility of a replacement by a similar or superior item with a commercial gesture, or by a credit note, or the planning of the refund.

Warranties – After-sales service.
All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.
Regardless of the commercial warranty granted to certain products sold on our site, the distributor remains bound, for all products sold on its site, to apply the legal guarantees of conformity (articles L.217-4 et seq. of the Consumer Code) and latent defects (articles 1641 to 1649 of the Civil Code) under the conditions provided for by law.

The products are entitled to a warranty from the date of delivery or invoice, to the original private or professional purchaser and for a period indicated on the manufacturer's warranty voucher.
Only genuine products, purchased from the manufacturer or from a dealer authorized by the Distributor are covered by a warranty.
The Distributor warrants that the Products delivered to its customer are in conformity for normal use at the time of delivery.
First, if you encounter a problem while using your product, please read the user manual again, refer to the "Summary of Notes" table in the manual, and contact your warranty dealer or the manufacturer directly. Consequently, in the event of a defect in the product, only the responsibility of the producer of the product can be sought by the consumer, on the basis of the information on the packaging of the product.
The customer undertakes to have received, and to read the Installation, Use and Maintenance Manual of his product.
Malfunctions related to misuse of the product, failure to comply with assembly instructions, modification of the product architecture, damage created by shocks are not covered by the warranty. Routine maintenance operations are not included in the suppliers' contractual guarantee.

In the event of an abnormal or abusive return or if the Internet user has not read and applied the instructions in the troubleshooting guides, this return will be considered as non-compliant and treated as such. Similarly, any products returned without a return number will be systematically treated as non-compliant returns.

Finally, the Internet user is responsible for the method of packaging his product, which must be made in such a way that the product can travel without risk of breakage or degradation.

Responsibility.
With regard to the products sold, the Distributor is bound by a legal obligation of means and in no case of result. This same obligation of means applies at all stages of the order and the Distributor cannot be held liable for any damage, inconvenience or prejudice suffered as well as as due to the non-compliant use of the products, and, in general, for any event qualified as force majeure according to the situations admitted in Case Law.
As it is not aware of the places and conditions, material, human or physical, in which the material and/or equipment delivered is installed or used, the Distributor's obligations and advice cannot, under any circumstances, be assimilated to an obligation of result.
Compliance of products with applicable laws, standards and rules. The Distributor takes careful care to ensure that the products it sells comply with the laws, regulations, standards and regulations in force. To this end, the Distributor is concerned with manufacturers to ensure that their products comply with the regulations. However, the Distributor may not be held liable in any way for erroneous declarations, in good or bad faith, by said manufacturers, in particular for devices that the Distributor's service is not able to control or test by usual technical means. By accepting these general terms and conditions of sale, the Client waives any recourse against the Distributor in this regard; the Client taking his personal responsibility, if necessary, of any direct recourse against the manufacturer to assert his prejudice.
It is the responsibility of the customer to ensure under his own responsibility the requirements of the laws and regulations of his country and the conformity of the products with these requirements.

Payment methods.
All recognized payment methods are possible, including secure online payment by credit card.
Given the variety of payment methods made available to the Customer, the Distributor cannot be held liable in the event of fraudulent or random use by others or the holder himself, of any means of payment by cheque or bank card from which it may benefit in good faith; the sums received remain with the buyer within the limits of these general terms and conditions and to the extent that the order has been shipped.
In the case of payment by credit card, the Client's attention is drawn more particularly to the fact that a sale will be considered perfect and valid, and its payment will be due without any right of recourse on its part for reimbursement of the sums paid for any reason, even if it is for fraud, provided that the following two conditions are met: on the one hand, the online provision of the bank card number with the use of the secure payment system made available to it by the Distributor, and on the other hand, the dispatch to the Customer of the order subject to this payment. The execution of this process qualifies the validation of the order and the Client's express agreement to these essential conditions.
In the event of cancellation of an order after a validated payment by Credit Card, and insofar as this cancellation is the result of an error or a change of mind attributable to the customer and that it leads to a refund of the amount received by the Distributor, this refund will be made less a percentage of 3% corresponding to the bank charges unfairly borne by the Distributor. This last provision only concerns payments by Credit Card.
When paying by bank or postal cheque, the customer must make it payable to the Distributor and send it to the address indicated with the order number that was communicated on the confirmation received by email or the one printed on the website, at the time of purchase.

Refusal of delivery.
Without having to justify the reason, the Distributor reserves the right to refuse the delivery or shipment of any order in the event of a concern as to the successful completion of the payment when it is made other than by bank transfer. Among other things, any negative assessment, or reservation, on the part of any body qualified for this purpose will be considered as a justified fear of the risk of non-proper completion of the payment. In this case, the Distributor will only accept the Customer's order with payment, depending on the circumstances, or in advance by bank transfer before shipment.

Installments.
For certain product ranges, when ordering, the Distributor may be required to ask the Customer for a deposit on the order. The receipt by the Distributor of this deposit will be considered as a first payment to be applied to the purchase, the balance being to be paid on delivery. It is recalled that a deposit entails a reciprocal obligation: for the customer, the firm and definitive purchase of the goods and for the Distributor the obligation to supply the goods.

Retention of title clause.
In accordance with the Law, the Distributor reserves ownership of the goods until full payment of the price. The Distributor retains ownership of the goods until full payment has been made by the customer. The transfer of ownership of the products to the customer takes place at the time of full payment of the price. However, during the period from delivery to transfer of ownership, the risk of loss, theft or destruction is borne by the customer.
Failure by the Customer to perform its payment obligations, for any reason whatsoever, shall entitle the Distributor to demand the immediate return of the goods delivered at the Customer's expense, risk and peril. The customer undertakes, in the event of receivership proceedings affecting his Company, to actively participate in the establishment of an inventory of the goods in its stocks and of which the Distributor claims ownership. Failing this, the Distributor has the right to have the inventory recorded by a Bailiff at the customer's expense. The customer shall refrain from reselling, transforming or incorporating the goods delivered from the date of the judgment pronouncing the receivership or liquidation of the assets of his Company. The Distributor may prohibit the customer from reselling, processing or incorporating the goods in the event of late payment. In order to secure payments that have not yet been made, and in particular the balance of the customer's account in the Distributor's records, it is expressly stipulated that the duties relating to the goods delivered but not paid for shall be transferred to identical goods from the Distributor in stock with the customer, without the need to charge the payments against a specific sale or delivery.

Data privacy.
The Distributor complies with the European and international legislation in force on data protection. It only processes the data that is strictly necessary for the proper performance of its services. The personal data provided by the customer is not disseminated to third parties, with the exception of the banking company for the security and insurance of payments. In accordance with international rules, the customer has the right to access and rectify it at any time. To exercise this right, simply contact the Distributor. To meet tax and legal obligations, a paper and computer copy of each invoice will be kept by the Distributor.
The information related to your order is subject to automated data processing in order to define a level of analysis of a transaction and to combat fraud. The occurrence of an unpaid bill due to fraudulent use of a bank card will lead to an immediate complaint being filed with the Police and the information will be forwarded to the banking institutions. An irregular declaration or an anomaly may also be subject to specific treatment.
In accordance with international laws, you have the right to access, rectify and object to all of your personal data at any time by writing to or by providing proof of your identity.

Trademarks, Protocols and Protection of Industrial Property.
All the products presented are protected, from creation to original idea with international patents, industrial design registrations and registered trademarks. When using our logos, please consider the usage guidelines of our trademarks and protocols that define what is appropriate use.
The products shown, text, images, graphics, sounds, animations and videos as well as their arrangement on the Distributor's websites (and official sites representing our brands and products) are subject to copyright protection and other protective laws.
It is forbidden to copy, distribute or modify the content of our websites for commercial purposes or to allow access to them by third parties. The general structure, as well as the texts, animated or non-animated images that make up our catalogues or websites, are the property of the network. Any total or partial reproduction of our catalogues or websites is prohibited without the express prior authorisation of the company.
Any unauthorized representation or reproduction, by any means whatsoever, constitutes an infringement punishable by the articles and laws of intellectual property. We inform our distributors and resellers that the online sale of our products is not allowed outside of official websites.

Primacy of the French version.
In the event of any discrepancy between the French version and the versions translated into another language of these General Terms and Conditions of Use or any other document of the Distributor, the French version shall prevail over any other version.

Governing Law.
Transactions carried out by the Distributor are considered to be exclusively subject to the Laws, Practices and Regulations of French Law. The contractual information is presented in French and the products offered for sale comply with the regulations in force. If necessary, it is the responsibility of the foreign customer to check with the local authorities the possibilities of using the product he plans to order. All disputes related to these T&Cs and/or the provision of the Distributor's products and services that cannot be resolved other than through mediation are subject to the exclusive jurisdiction of the French courts.
The Distributor cannot be held liable in the event of non-compliance with the regulations of a foreign country.
These general terms and conditions of sale are subject to French law on international contracts for the sale of goods.
All disputes relating to the existing business relationship between You and Us are subject to the jurisdiction of the French courts. In the event of a dispute, the French courts will have sole jurisdiction.

Disputes.
In the event of a dispute between the professional and the consumer, the latter will endeavour to find an amicable solution.
Pursuant to Article L133-4 of the Consumer Code, the customer has the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative dispute resolution method.
In the event of a dispute, the customer must first contact the sales department available by telephone (price of a local call) from Monday to Friday from 9:30 a.m. to 12 p.m. and from 2 p.m. to 5 p.m. or by email to the contact address mentioned on this site or by using our contact form.
In the event that the steps taken to reach an amicable resolution of the dispute are unsuccessful, the customer may, if he wishes, refer the matter to a consumer mediator.

In accordance with European Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013, the Client also has the option of referring to the online dispute resolution platform via the following address: https://ec.europa.eu/consumers/odr/.

Buyer's Acceptance.
These general terms and conditions of sale as well as the prices and scales concerning the discounts, rebates and rebates communicated are expressly approved and accepted by the buyer, who declares and acknowledges that he is fully aware of them, and therefore waives the right to invoke any contradictory document and, in particular, his own general terms and conditions of purchase.


Additional information.
For any questions or requests for information about our products, the terms of order or delivery, you can contact us via our "contact form" or by "phone" which you will find at the bottom and top of each page of the site in the "Contact us" tab.
The Distributor. T&C. Version V01032024.